FAQs


WHY FLY SOUTHEAST AIRLINES?

What industry experience does Southeast Airlines have?

Southeast Airlines, Formerly Southernsudan Airlines has been in operation since 2005 as the leading airline of choice in Africa, delivering world class air services for both passengers and cargo. We operate international passenger services to Juba, Entebbe, Khartoum and beyond. We are planning domestic destinations as part of our growth strategy.

What other qualities am I guaranteed of if I choose to fly Southeast Airlines, the spirit of liberty?
1. Safety
We are committed to the highest levels of operational safety and security and indeed are subject to regular safety audits by both KAA and representatives of other civil aviation authorities. We have well maintained aircrafts with a clean safety records entwined with technologically enhanced safety measures and our own maintenance facilities.
2. Customer Focus
We provide a reliable and premium air service to our clients through our commitment to quality and innovative customer care. Our customers get a personal touch.
3. Reliability
Punctual scheduled flights, consistency and efficiency is key.
4. Comfort
Our aircraft have spacious seat arrangements to ensure comfort. Our in- flight service includes snacks and drinks.
5. Professionalism
We have dedicated, courteous and friendly team, and In accordance to IATA regulations, we are e-ticket compliant and all our agents and clients may access us online and through our in-house reservations system.
What are Southeast Airlines’ core values?
Safety
Efficiency
Integrity
Consistency
Personal
Accountability
Team Work
What document do I need when traveling?
Apart from your ticket, you are always advised to have your identification documents:; preferably your national identification card or your passport.
Do I pay for extra baggage?
Southeast Airlines allows passengers 25kg free baggage allowance. extra baggage is charged at 50 shillings a kilogram.
Are there hidden charges in the fares?
No. Our fares are all inclusive. The fare caters for a free meal and 25kg free baggage allowance.